Vincent Tractors and Plant has been awarded Gold for Kubota Dealer Service Excellence for Construction.
The Fraddon based Cornish Machinery Supplier was presented the award, which are assessed and presented every two years by Kubota. The awards are based on dealer equipment, facilities, commitment to training and, most importantly, customer service.
The Kubota customer satisfaction survey is submitted to customers after every product sold and is used to rate the service department of every Kubota dealer.
“We were delighted to receive this award,” said Alec Vincent, Vincent Tractors and Plant’s Finance Manager.
“This award helps to highlight the high standards of customer service and professionalism that we offer to our construction customers. We take our time to make sure that they get the right machine for the job, but we also have award-winning customer service to back them up. The whole team here are dedicated to making sure that our customers receive the best possible customer experience.”
“Earlier this year we changed our company name to Vincent Tractors and Plant to better reflect the nature of the business as the construction side accounts for a significant share of total sales. We also wanted to demonstrate our ongoing support to our construction customers.”
The awards were presented to Vincent Tractors and Plant staff by Steve Harrison, Kubota Regional Service Representative for Construction and Rob Wilkins, Kubota Regional Service Representative for Agriculture and Groundcare.
Vincent Tractors and Plant were also awarded a Silver for Kubota Dealer Service Excellence for Agriculture and Groundcare.