At Vincents, we pride ourselves on delivering not just industry-leading equipment but a smooth and enjoyable customer experience from start to finish. That’s exactly what Cricket St Thomas Golf Club experienced when investing in their ECHO robotic mowers and robotic ball collector.

From the initial enquiry through to installation and aftercare, the process was handled with precision and care, something owner Steve Hill was keen to highlight:

“From the very beginning, Vincents were fantastic to deal with. The whole process felt easy, well organised, and genuinely enjoyable.”

A key part of that experience was working with groundcare salesman Steve Barclay, whose proactive and attentive approach stood out throughout the project:

“Steve Barclay was excellent, really on the ball, highly organised, and always one step ahead. Nothing was ever too much trouble, and he responded incredibly quickly to any questions we had.”

The installation team continued that high standard on-site, ensuring everything was completed efficiently and to the highest level:

“The fitters were brilliant, they worked hard, kept everything tidy, and made sure the whole system was installed and running perfectly. You could tell they really cared about doing a good job.”

Since the installation, the benefits have been clear. The robotic mowers have significantly improved the efficiency of course maintenance, allowing the grounds team to focus their time where it’s needed most. And they have gone down a treat with their customers, with some of them even giving the robots names.

“It’s made a huge difference to how we run the course day-to-day. The team can use their time much more effectively now.”

The ability to manage the system remotely has also been a standout feature:

“Being able to adjust things like cutting height from the office is a big plus, especially when the weather’s not great. It just makes everything that bit easier.”

To round off the experience, Steve Hill was clear that choosing Vincents was the right decision for the club, not just for the quality of the equipment but for the level of service throughout.

He commented that he would have no hesitation in recommending Vincents to anyone looking for the very best in groundcare machinery, backed up by a professional, reliable, and genuinely customer-focused team.